Terms of Service

Welcome to Buurito! These Terms of Service ("Terms") constitute a legally binding agreement between you and Buurito B.V. ("Buurito," "we," "us," or "our"), a company registered in the Netherlands, governing your access to and use of the Buurito platform, including our website at buurito.nl and any related services (collectively, the "Platform").

By creating an account, accessing, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. For significant changes, we will notify you via email or a prominent notice on our Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

3.1 Eligibility Requirements

To use the Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our services under applicable law
• Provide accurate, current, and complete information during registration
• Not have been previously banned from the Platform

3.2 Account Registration

When you create an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Immediately notify us of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Not create multiple accounts or use accounts belonging to others

3.3 Verification Requirements

To ensure trust and safety on our Platform, we may require Users to complete verification steps, including:

• Email verification: Confirming your email address
• Phone verification: Confirming your phone number via SMS
• Identity verification (KYC): For Hosts, uploading a government-issued ID (passport, driver's license, national ID, or residence permit)
• Bank account verification: For Hosts, providing IBAN details to receive payouts

Failure to complete required verification may limit your ability to use certain Platform features.

4.1 What We Provide

• A marketplace to connect Hosts offering storage space with Renters seeking storage
• Tools for creating Listings, making Bookings, and managing reservations
• Secure payment processing through our trusted partner, Mollie
• Communication tools for Hosts and Renters
• Verification services to enhance trust and safety
• Dispute mediation assistance when issues arise

4.2 What We Do Not Do

• We do not own, operate, or control any storage spaces listed on the Platform
• We are not a party to Storage Agreements between Hosts and Renters
• We do not guarantee the accuracy of Listing information
• We do not inspect storage spaces or verify their condition
• We do not supervise the storage of items or take possession of stored goods
• We are not an insurer or insurance broker

4.3 Storage Agreements

When a Booking is confirmed and paid, a Storage Agreement is formed directly between the Host and the Renter. Buurito is not a party to this agreement. Both parties are responsible for fulfilling their respective obligations under the Storage Agreement. Buurito's role is limited to facilitating the Booking, processing payments, and providing support services.

As a Host, you agree to the following obligations:

5.1 Listing Accuracy

• Provide accurate, complete, and up-to-date information in your Listings
• Upload clear, recent photographs that accurately represent your space
• Accurately describe the size, features, and condition of your storage space
• Keep availability calendars current and accurate
• Promptly update or remove Listings that are no longer available

5.2 Legal Compliance

• Ensure you have the legal right to offer the storage space (ownership, lease permission, etc.)
• Comply with all applicable local, national, and EU laws and regulations
• Obtain any necessary permits, licenses, or insurance required for operating a storage space
• Comply with zoning regulations and homeowners' association rules
• Meet applicable fire safety and building code requirements
• Fulfill any tax obligations arising from your hosting activities (including income tax and potentially VAT)

5.3 Space Maintenance and Access

• Maintain your storage space in a safe, clean, and secure condition
• Ensure the space matches its Listing description at the time of use
• Provide access to Renters as agreed and described in your Listing
• Communicate any access limitations or restrictions clearly in your Listing
• Not access or disturb stored items without the Renter's consent except in emergencies

5.4 Communication and Bookings

• Respond to booking requests within 48 hours
• Communicate promptly and professionally with Renters
• Honor confirmed Bookings and not cancel without a valid reason
• Coordinate access arrangements in a timely manner

5.5 Verification Requirements

• Complete identity (KYC) verification before receiving payouts
• Provide accurate bank account information for payouts
• Notify us of any changes to your verification information

As a Renter, you agree to the following obligations:

6.1 Accurate Information

• Provide accurate descriptions of items to be stored
• Accurately estimate the storage space you need
• Inform the Host of any special requirements or concerns

6.2 Respect for Property

• Treat the storage space and surrounding property with respect
• Follow all access instructions and limitations provided by the Host
• Not exceed the agreed storage area or capacity
• Leave the space in the same condition as you found it
• Report any damage or issues to the Host promptly

6.3 Prohibited Items

You must NOT store any of the following items:

Violation of these restrictions may result in immediate termination of your Booking, removal of items at your expense, and potential legal action.

6.4 Vehicle Storage Responsibility

6.5 Payment and Communication

• Complete payment promptly after a Booking is accepted
• Communicate professionally and respectfully with Hosts
• Remove your items by the agreed end date
• Not attempt to bypass the Platform for payments or future bookings

7.1 Booking Process

1. Request: Renter submits a booking request specifying dates, space needed, and items
2. Review: Host reviews the request and may accept, decline, or counter-propose
3. Acceptance: If the Host accepts, the Renter receives a payment link
4. Payment: Renter completes payment within 24 hours (or the Booking expires)
5. Confirmation: Upon payment, the Booking is confirmed and binding

7.2 Pricing and Fees

Prices are set by Hosts and displayed per square meter per month. The total Booking cost includes:

• Storage Fee: Calculated based on area × price per m² × duration
• Service Fee: A flat €3.90 fee charged per month to cover platform operations

Hosts receive the storage fee minus a 10% platform commission. All fees are displayed transparently before you confirm a Booking.

7.3 Payment Processing

All payments are processed securely through Mollie, a licensed payment service provider based in the Netherlands. We support various payment methods including iDEAL, credit cards, and bank transfers. By making a payment, you agree to Mollie's terms of service.

7.4 Escrow and Payouts

Payments are held in escrow during the storage period. Host payouts are processed 24 hours after the Booking end date, provided no disputes have been raised. Payouts are made via SEPA bank transfer to the Host's verified bank account.

7.5 Taxes

Hosts are responsible for determining and fulfilling their own tax obligations arising from hosting activities, including income tax, VAT (if applicable), and any other local taxes. Buurito does not provide tax advice. We recommend consulting with a tax professional.

8.1 Renter Cancellations

Renters may cancel confirmed Bookings subject to the following policy:

8.2 Host Cancellations

Hosts should honor all confirmed Bookings. If a Host must cancel:

• The Renter receives a full refund
• The Host's reliability rating may be affected
• Repeated cancellations may result in account suspension
• In case of emergency cancellations, Hosts should contact us immediately

8.3 Booking Modifications

Modifications to confirmed Bookings (dates, space size) require mutual agreement between the Host and Renter. Price adjustments may apply. Contact us if you need assistance with modifications.

8.4 Refund Processing

Approved refunds are processed within 5-10 business days. Refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.

9.1 Dispute Categories

Common disputes include:

• Damage to stored items
• Damage to storage space or property
• Access issues or denied access
• Listing misrepresentation
• Missing items
• Cleanliness or condition issues

9.2 Dispute Process

1. Direct Communication: We encourage users to first attempt to resolve issues directly through our messaging system
2. Open a Dispute: If unresolved, either party may open a formal dispute within 14 days of the Booking end date
3. Evidence Submission: Both parties submit evidence (photos, messages, documentation)
4. Review: Our team reviews the dispute and all submitted evidence
5. Resolution: We issue a decision, which may include refunds, payouts, or other remedies

9.3 Buurito's Role in Disputes

Buurito acts as a mediator, not an arbitrator. While we strive to resolve disputes fairly, our decisions regarding refunds and payouts are made at our discretion based on the evidence provided. We are not responsible for losses arising from disputes between Users.

9.4 Escalation

If you are unsatisfied with a dispute resolution, you may pursue legal remedies. For EU consumers, the European Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

Users are prohibited from:

Violation of these prohibitions may result in immediate account suspension or termination, forfeiture of payments, and potential legal action.

11.1 Buurito's Intellectual Property

The Platform, including its design, features, code, text, graphics, logos, and trademarks, is owned by Buurito and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

11.2 User Content

You retain ownership of Content you submit to the Platform (Listings, reviews, photos, messages). By submitting Content, you grant Buurito a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your Content for the purpose of operating and promoting the Platform.

11.3 Content Standards

You represent and warrant that your Content:

• Is accurate and not misleading
• Does not infringe third-party intellectual property rights
• Does not contain defamatory, obscene, or illegal material
• Does not contain personal information of others without consent

We reserve the right to remove any Content that violates these Terms or is otherwise objectionable.

12.1 Platform Provided "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUURITO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 No Guarantees

We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure
• Listings are accurate, safe, or suitable for your needs
• Any specific results will be achieved from using the Platform
• Users will fulfill their obligations under Storage Agreements

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUURITO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

IN NO EVENT SHALL BUURITO'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID BY YOU TO BUURITO IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €500.

12.4 User Responsibility and Insurance

You acknowledge that you use the Platform at your own risk. You are solely responsible for evaluating the suitability of storage spaces and the trustworthiness of other Users.

You agree to indemnify, defend, and hold harmless Buurito, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your Content or Listings
• Any dispute between you and another User
• Any damage caused by your stored items or actions

14.1 Termination by You

You may close your account at any time by contacting us at support@buurito.nl. Before closing, you must complete or cancel any active Bookings and settle any outstanding payments.

14.2 Termination by Buurito

We may suspend or terminate your account if:

• You violate these Terms or any applicable policies
• You engage in fraudulent, harmful, or illegal activity
• You fail to complete required verification
• You receive repeated negative reviews or complaints
• We reasonably believe your account poses a risk to the Platform or other Users
• Your account has been inactive for an extended period

14.3 Effects of Termination

Upon termination:

• Your access to the Platform will be revoked
• Active Listings will be removed
• Pending payouts may be withheld pending investigation
• We may retain your data as required by law or legitimate business purposes
• Sections of these Terms that should survive (such as indemnification, limitation of liability) will remain in effect

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

EU Consumers: If you are a consumer resident in the European Union, you retain any mandatory consumer protection rights provided by the laws of your country of residence. Nothing in these Terms affects your rights as a consumer under applicable EU law.

For alternative dispute resolution, EU consumers may use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Buurito regarding your use of the Platform, superseding any prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Buurito shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet outages.

16.6 Language

These Terms are provided in English. If translated into other languages, the English version shall prevail in case of any discrepancy.