Trust & Safety
How we protect renters, hosts, and their belongings on buurito.nl
Verified Users
All hosts verify their identity before receiving payouts
Secure Payments
Escrow system protects your money until service is complete
Fair Resolution
Dedicated team mediates disputes impartially
Identity Verification
For Hosts
All hosts must complete identity verification before they can receive payouts. This ensures renters are dealing with real, verified individuals.
- Government ID verification (passport, driver's license, or national ID)
- Bank account verification for payouts
- Manual review by our team within 1-3 business days
For Renters
Renters complete email and phone verification to ensure authentic users on the platform.
- Email verification required
- Phone verification via SMS
- Profile with real name and photo
Payment Protection
Escrow System
When you book a storage space, your payment is held securely in escrow by our payment provider, Mollie. The host doesn't receive the funds until after the storage period is complete.
Secure Processing
- All payments processed by Mollie, a licensed Dutch payment provider
- PCI-DSS compliant - we never store your full card details
- SSL/TLS encryption for all transactions
Privacy Protection
Address Privacy
Host addresses are kept private until after payment is confirmed. Before booking, renters only see the neighborhood and city. Full address, entrance instructions, and access details are only shared with confirmed, paying renters.
Secure Messaging
All communication happens through our platform. This creates a record for dispute resolution and keeps personal contact details private until both parties are comfortable sharing.
Reviews & Ratings
Our review system helps build trust and accountability. After each completed booking, both hosts and renters can leave honest reviews.
Honest Feedback
Reviews are only possible after a completed booking - no fake reviews
Two-Way Reviews
Both renters and hosts can rate each other for balanced accountability
Category Ratings
Rate communication, accuracy, and cleanliness separately
Dispute Resolution
If something goes wrong, our dedicated support team is here to help mediate and find a fair resolution.
Try Direct Communication
First, try to resolve the issue directly with the other party through our messaging system.
Open a Dispute
If unresolved, open a formal dispute within 14 days of the booking end date.
Submit Evidence
Both parties can submit photos, messages, and documentation to support their case.
Fair Resolution
Our team reviews all evidence and makes a fair decision, which may include refunds or payouts.
Safety Tips
For Renters
- Always pay through the platform - never outside
- Take photos of items before storing
- Read reviews and check host verification
- Use your own lock for added security
- Consider insurance for valuable items
For Hosts
- Never accept payment outside the platform
- Verify items before accepting storage
- Take photos of your space before and after
- Communicate clearly about access rules
- Report any suspicious behavior immediately
Learn more: Privacy Policy • Terms of Service